Traffic congestion is a common phenomenon in all capital cities. This study aims to examine the willingness of Malaysians and Filipinos to use public transport and the factors that influence their willingness to use public transport in Kuala Lumpur and Manila. A self-administered questionnaire was distributed to 250 respondents using purposive sampling technique. PLS-SEM analysis shows that efficiency is essential for Malaysians while Filipino transport users pay more importance to reliability. It is crucial that a holistic perspective heeding in environmental, social and governance (ESG) in transportation can assist the government to conserve the environment in line with SDG 11.