Lam graduated with a Master of Science in Hospitality Management from Florida International University, Miami, USA. She also graduated with a Bachelor of Business Administration at Hung Vuong University, Vietnam.

Her affiliations and experiences include:
Hoasen University, Vietnam, Deputy Head of Hospitality Department
Hoasen University, Vietnam, Lecturer/Academic Program Advisor
Savills Vietnam - XI Riverview Palace Project, HCMC, Vietnam, Front Office Manager
The InterContinental San Francisco, SF, CA, US, Luce, Michelin Star Restaurant’s hostess.

Her research interests include hospitality, human resource management, sustainability and tourism.